How do I find my ring size?
If you're unsure of your size, we recommend visiting one of our stores for a complimentary fitting, or getting an existing ring professionally measured before ordering online.
How long does delivery take?
See our Delivery page for current shipping methods and estimated timeframes.
View delivery information →What is your returns policy?
We accept change-of-mind returns within the window set out in our Returns Policy, in addition to your rights under the Australian Consumer Law.
Read our Returns Policy →Is my diamond covered by a warranty?
Every diamond is backed by the Elaris Diamond Warranty.
View warranty details →How do I care for my jewellery?
Store pieces separately to avoid scratching, remove jewellery before swimming, exercising, or applying perfume/lotion, and bring it in for a complimentary clean and inspection periodically.
Can I book an in-store appointment?
Yes — you can book a consultation with one of our jewellery specialists online.
Book an appointment →Do you offer bespoke or custom design?
Yes, our bespoke service lets you design a one-of-a-kind piece with one of our designers.
Start a bespoke enquiry →What payment methods do you accept?
We accept major credit/debit cards and Afterpay at checkout.
How do I check my order status?
Sign in to My Account to view your order history and status at any time.
Go to My Account →