Returns Policy
Last updated [DATE]
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Change-of-mind returns
In addition to your consumer law rights, we accept change-of-mind returns within [30] days of delivery, provided the item is unworn, in its original condition, and returned with all original packaging, certificates, and tags attached.
What can't be returned
- Bespoke, custom-sized, or engraved pieces (see our Bespoke terms).
- Earrings, for hygiene reasons, once the hygiene seal has been removed.
- Gift cards (see our Gift Card Terms).
How to start a return
Sign in to My Account and select the order, or contact us with your order number. We'll confirm eligibility and provide return instructions.
Refunds
Approved refunds are issued to your original payment method within [5-10] business days of us receiving and inspecting the returned item. Original shipping fees are non-refundable for change-of-mind returns.
Faulty or incorrect items
If an item arrives faulty, damaged, or not as described, contact us within [X] days of delivery and we will arrange a free return, repair, replacement, or refund in line with your consumer guarantees above.