Privacy Policy | Elaris Fine Jewellers

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[Elaris Fine Jewellers Pty Ltd, ABN XX XXX XXX XXX] ("Elaris", "we", "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we use and disclose it, and how you can access or correct it.

What we collect

Contact details you provide when creating an account, placing an order, booking an appointment, or submitting a bespoke request — name, email, phone, shipping and billing address.
Order and payment information. Card details are processed directly by our payment processor, Stripe, and are never stored on our servers.
Account activity — order history, loyalty program status, saved items, and reviews you submit.
Technical and usage data via cookies and tracking technologies (see "Cookies and advertising" below), collected only once you have given consent via our cookie banner.

How we use your information

To process and fulfil orders, appointments, and bespoke requests.
To send transactional communications (order confirmations, shipping updates, password resets).
To send marketing communications where you have opted in, and you may unsubscribe at any time.
To administer the Brilliance loyalty program.
To improve our website and prevent fraud.

Cookies and advertising

With your consent, we use the Meta Pixel and Meta's Conversions API to measure the performance of our advertising on Facebook and Instagram, and to show you relevant ads. Where this involves sharing data with Meta, email addresses are hashed before being sent. You can withdraw consent at any time via [cookie preferences link / browser settings].

Disclosure to third parties

We disclose personal information to trusted service providers who help us operate our business, including Stripe (payments), Resend (transactional email), Amazon Web Services (image hosting), and Meta (advertising, where consented). We do not sell your personal information.

Overseas disclosure

Some of our service providers may store or process data outside Australia. [Insert the specific countries/providers once confirmed, per APP 8.]

Access and correction

You can access and update most of your information via "My Account". For anything else, or to request a copy of the personal information we hold about you, contact us using the details below.

Complaints

If you believe we have breached the Australian Privacy Principles, contact us first using the details below. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (oaic.gov.au).

Contact us

Email: [support email] · Phone: [support phone] · Address: [registered business address]